Data analytics

BlakeUncategorized

Data analytics

Does your company have an analytics strategy in place? Ignoring the power of data could see your company falling behind its competitors. As an industry that deals with large volumes of customers, the collections space needs to have some sort of data intelligence in place analysing and extracting data. The increasing usage of data in collections is allowing companies to … Read More

A tumultuous year ahead for credit providers

BlakeUncategorized

A tumultuous year ahead for credit providers

What does the future have in store for the collections industry? Last year, the Protection of Personal Information Act (POPI) defined the industry. Credit providers devoted a significant chunk of their resources to reviewing and amending their IT policies and systems to ensure compliance. With most companies now equipped to handle storage and processing of consumer data according to the … Read More

Customer management lifecycle for online retailers

BlakeUncategorized

Customer management lifecycle for online retailers

Are online retailers doing enough to keep their customers in the buying lifecycle? It might not seem like a major concern with the skyrocketing growth of the ecommerce market in South Africa, but the truth is that customer satisfaction is now more important than ever. Africa’s mobile usage is expected to double over the course of 2015, which will lead … Read More

In-house vs outsourcing: what do you choose?

BlakeUncategorized

In-house vs outsourcing what do you choose

Sooner or later, every company involved in credit provision faces a dilemma. Do they perform functions such as debt collection in-house or do they outsource to a specialist agency? The decision is not a straightforward one and depends on the skillset, capacity and budget of the company. Many businesses just don’t have the internal resources or skills necessary to manage … Read More

Keeping the cycle going

BlakeUncategorized

Keeping the cycle going

Have you recently bought something online using your tablet or smartphone? Chances are you’re one of the increasing number of South Africans who use their phones for ecommerce transactions. If you think ecommerce is experiencing a boom now, just wait until the end of the year, when Africa’s mobile penetration rate is set to double. If it seems too good … Read More