A customer service paradox exists in most companies. Organisations see inbound contact as undesirable and spend vast sums trying to keep customers away from the call centre.
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Work is a necessity for most of us. We need it in order to pay for the rent and other bills. We also need a job so that we can earn enough to purchase supplies.
Written by: Brent McNutt, Ezine Articles
Google on Tuesday launched a long-anticipated “Drive” service that lets people store photos, videos and other digital files in the Internet “cloud”.
Written by: Glenn Chapman, iOL
Tough economic conditions in South Africa have seen an increase in the number of cases that legal firms offering debt collection services handle.
Written by: Denise Mhlanga, Property24
The week is thin in terms of local economic data. Friday is a public holiday in SA to celebrate Freedom Day. The week’s main data releases are the leading indicator and producer inflation.
Source: Business Live
Following the 2012/2013 Budget Speech on 22 February 2012, the following changes relating to the tax deductibility of medical scheme contributions by people younger than 65 years will become effective on 1 March 2012.
Source: StellenBosch University News
With a little hardware and a lot of virtualization, you can keep 50 to 100 users happy — and you don’t even need much horsepower.
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Social media is now infiltrating the customer service strategies of most companies – and you don’t need to go far to find out just what customers are thinking and saying about brands.
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As consumers become more demanding, tech savvy and less loyal, what will customer service look like in 2015?
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As the economic crisis drags on, more and more cash-strapped people are looking for quick and easy ways to drum up the resources to stave off foreclosure, fill the gas tank or simply put food on the table.
Written by: Barbara Diggs, Fox Business
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