A pioneer in the world of business process outsourcing, Blake Holdings’ Chairman, Howard Blake, has a first-person view of South Africa’s place in the global ICT economy. He gives his views on where the country ranks in its innovation efforts.
Building a data-driven property industry Debbie Leo-Smith, head of product development at The Virtual Agent, and an ex-estate agent, believes that data analytics is about to drastically change the property industry over the next few years. Here’s why. Property is one of the most lucrative industries in the world, and South Africa is no different. According to the Global … Read More
Does your company have an analytics strategy in place? Ignoring the power of data could see your company falling behind its competitors. As an industry that deals with large volumes of customers, the collections space needs to have some sort of data intelligence in place analysing and extracting data. The increasing usage of data in collections is allowing companies to … Read More
What does the future have in store for the collections industry? Last year, the Protection of Personal Information Act (POPI) defined the industry. Credit providers devoted a significant chunk of their resources to reviewing and amending their IT policies and systems to ensure compliance. With most companies now equipped to handle storage and processing of consumer data according to the … Read More
Are online retailers doing enough to keep their customers in the buying lifecycle? It might not seem like a major concern with the skyrocketing growth of the ecommerce market in South Africa, but the truth is that customer satisfaction is now more important than ever. Africa’s mobile usage is expected to double over the course of 2015, which will lead … Read More
Sooner or later, every company involved in credit provision faces a dilemma. Do they perform functions such as debt collection in-house or do they outsource to a specialist agency? The decision is not a straightforward one and depends on the skillset, capacity and budget of the company. Many businesses just don’t have the internal resources or skills necessary to manage … Read More