Inspired by Insight 100′s customer loyalty workshops that focus on ‘loving the customers you’re with’ and the impending Valentine’s Day.
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Just as call centres were introduced to answer the growing desire for customers to speak – rather than write – to the organisations they did business with, now companies must evolve their customer contact strategy to the next phase of interacting with customers.
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Cost-saving pressures on the NHS could lead it to breaking point in delivering clinical services. So what hope is there for customer service?
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Despite a slight financial and customer patronage downturn in 2012, Tesco still dominates the UK grocery retail landscape.
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There are five key areas employers are currently focusing on when recruiting contact centre managers. Those professionals with this experience will need to demonstrate it during the recruitment process in order to secure their next role.
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Brands find themselves under great scrutiny for customer service through the instantaneous and unregulated nature of social media, in particular Twitter.
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Now more than ever before businesses have the unique chance to tap into the huge potential of Big Data, social media, cloud computing and mobility to deliver exceptional and personalised customer service that corresponds to customers’ needs
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Outsourcing call centres persists as a strategic option with ever-increasing customer expectations and the eternal need to transform operations.
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A unique research project has been launched to better understand customer management infrastructures.
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credit card fraud has hit a ten-year low, fraud involving telephone transactions has actually increased by almost a third.
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