The latest social media, mobile and Internet statistics as at March 2012.
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A new study by Forrester Research Inc. has concluded that 27% of online shoppers turned to social media for customer service issues in 2011
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Absa on Tuesday said it is trialling near-field communications (NFC) payments with 500 of its employees
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Behavioural Economics is beginning to be used in contact centres to help improve sales and the customer experience
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South Africa may become the next call centre destination to rival China and India
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Call centres provide benefits, such as growing your business
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Instead of asking where you should outsource or, indeed, should you outsource; ask what should you outsource in your company
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Does dressing in a T shirt instead of a smart button up shirt and tie affect a Call Center’s KPIs?
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Studies show that businesses take hits if consumers cannot buy online.
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The call centre industry has grown remarkably since the 1990′s
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