Debt Collection: The Blake Difference
There are numerous agencies to handle your debt collection. However, finding the right one which is able to maintain healthy business relations with your customers, beyond the debt recovery, can become a bigger task than you think.
Hiring an insured and licensed debt collection agency might be the first criteria to look out for, but guiding your customers through the debt recovery process with respect and honesty, while reintroducing them successfully into the buying lifecycle is even more important.
This requires strong ethical standards, years of experience in different industries, as well as an effective IT and Contact Centre solution to cover your company’s needs.
The Blake Group has proven to be more than ‘just’ your average debt collection agency. Our story started over 27 years ago with the aim to put integrity and transparency back into the debt collection game. The Blake Group has gained the trust of some of the nation’s biggest companies, setting us apart as the most forward-thinking, flexible and result-based industry leader in South Africa.
Want to know what keeps us ahead of the game? Here is what makes up the ‘Blake difference’:
As a recognised industry leader in debt collection since the 90’s, we have continuously exceeded our clients expectations. With no doubt, our expertise within the debt collection industry is unbeatable. Holding numerous achievements, such as the External Debt Collector Award, Blake has proven to deliver extraordinary debt collection results and outperformed our competitors. Our highly skilled workforce has shown to be adaptable and progressive, always leading our clients from red to green.
• Variety of Solutions
Handling debt collection across a multitude of industries, from retail and finance to medical, Blake Collections are well equipped to generate fast, effective results-based solutions. Our approach to each problem is a tailored debt collection solution, that is beyond expectations. Our advanced in house IT Solutions keeps us on top of the technical side, allowing us to analyse the problem and execute a fast and sophisticated response according to the clients needs. Blake specialises in all 5 stages of the debt collection cycle with a focus on early stage and pre-legal collections:
2. Early Stage
3. Late Stage
5. Written off debt
The Blake Group also offers solutions such as Traceps, an inexpensive self-service web-based debtor tracing tool and Interactive Solutions, through our in-house IT company, to develop software solutions to complement your business’s debt collection process.
• Blake’s people are our biggest success
We believe that our employees are our greatest asset. By building trust and loyalty within, it is easily achieved externally. Employees stick around about the same length of time as our clients… a long time! Blake has team members that have grown through the ranks and are now mentors to new members on board. There’s always room for success at Blake, because it’s about growing together. Trust in the team is a key component in both our internal and client relationships.
As the saying goes “adapt or die”, adaptability is vital to us. Size counts, but does not matter as much as flexibility. Whatever the size of your operation, we have the flexibility and scalability to accommodate you. Our cost structures don’t set limits, as every debt collection case is treated uniquely. Blake is able to respond effectively to sudden influx in account volumes thanks to our sophisticated infrastructure, software and experienced team.
• Long-term Customer Relations
Almost all of our original clients remain with Blake today. Blake is known for our high levels of customer service that keeps us ahead of other agencies. Our trustworthiness speaks for itself, with no complaints received from the Debt Collection Council in our entire career. What’s our recipe of success? Dealing with the every situation immediately by stopping it in its tracks and solving the issue in time.
Working with Blake, you’ll enjoy full transparency. We don’t like surprises and sure you don’t either. Unlike other debt collection agencies, you’ll know exactly what you’re getting as we work alongside with you. Blake has utmost for its clients, bringing in quality assurance as part of our confidential agreements. They’re legal and remarkably ethical. This adds to our strength.
• Blake is always a step ahead
Blake’s continually challenges the conventional formula to create a new approach and process in order to push for forward thinking solutions. We are acknowledged for our excellence in terms of procedures and professionalism, and developing standards that are now the benchmark for good practice within the industry. Our drive for innovation is why Blake is at the forefront of debt collection today. Our constant optimisation of strategies and solutions such as our customer portal Blake Assist is how we have been able to reinvent debt collection in the past three decades.
Things we do:
- Only accept high ethical standards
- Fully transparent
- Keeping it confidential
- Technology is our friend
- Tailored IT & Contact Centre solutions
- Flexibility & Scalability
- Build long-term reputable business relationships
- Invest in our employees
- Constantly innovating
- Work along side our clients
- Maximise revenue for our clients
- Connect our clients with customers in meaningful ways
Things we don’t do:
- Don’t treat customers with disrespect
- Don’t put our clients in a box
- Don’t hide anything from our clients
- Don’t treat debt collection as a taboo topic
- Never received a complaint from the Council for Debt Collectors