Contact Centre (BPO)
Whether you need sales, customer service or quality assurance support, whether it’s low or high volume, whether it’s local or ashore, the team here at Blake Connect have a call centre solution for you.
We make the most of every contact to improve your bottom line
At Blake, we understand and value our clients’ relationships with their end customers, which is why our contact centre (BPO) is the first choice for many organisations looking to outsource their customer service or sales support teams.
We provide successful, results-driven inbound and outbound contact centre outsourcing solutions to some of the leading brands in the FMCG, telecommunications, retail, banking, short and long-term insurance, and other financial services sectors – servicing customers across South Africa, the UK, and around the world.
Right audience. Right value. Their time.
Connecting to the right people, at the right time, with the right message is what our business is all about. And reaching out and connecting with your customers is more important now than ever before. Using our omni-channel solutions that utilise emerging technologies backed by 17 years of experience, we are able to engage with your customersin a personalised and meaningful way on the platforms that they prefer, when it suits them. All the while reducing costs, staffing headaches and boosting your bottom line.
Our people are experts in engaging conversations
Every day our experienced staff have conversations with thousands of South Africans and customers around the world, helping to activate your brand through a range of inbound and outbound sales and service solutions. The quality and training of our people, coupled with best in class technology and quality control programs, ensure that customer interactions are of the highest standard, which is what our clients expect.
Our Contact Centre (BPO) services include:
Need to sell your product or service over the phone? As a fully licensed financial services provider, we can sell any product across any category and meet strict targets to ensure excellence throughout. With voice logging and a state-of-the-art in-house dialler system, we can comfortably accommodate any reporting and client fulfilment requirements.
Grow your business by transforming your customer’s experience. From product survey campaigns, to full-blown inbound call answering and query resolution, we can provide your customers with a new level of service – over the phone, online, via email and using social media. Our comprehensive in-house campaign management systems allow for the customisation of key differentiator areas to offer corporate clients real-time reporting.
Quality is at the core of our commitment to our clients’ brands. Because of this, ensuring that all outsourcing services are of the highest quality is our top priority. We also offer quality monitoring services to track critical error accuracy, customer satisfaction and other quality requirements, as well as provide regular reports about each client’s quality metrics.
Our class-leading campaign management, dialer systems and regulatory approval has given us the ability to manage complicated and intricate quality assurance systems across a full product spectrum. By accommodating every client’s unique requirements, we can ensure that their needs are fully met.
When you partner with Blake Connect for contact centre (BPO) solutions:
We will design an optimal BPO contact centre solution that meets your organisation’s unique needs and requirements.
RETURN ON INVESTMENT
We strive to deliver real business impact by hitting targets, boosting sales and building brand loyalty.
CARE FOR YOUR DATA
All data, records, call recordings and information is protected and maintained on custom-made software developed in-house.
Our systems can be seamlessly integrated into that of our clients’ to provide real-time reporting and fulfilment without compromising the security of our systems and software.
AND A TEAM OF EXPERTS
AND A TEAM OF EXPERTS
Outsourcing means you get increased manpower while reducing costs and staffing headaches. We bring together 17 years of expertise in BPO, data science and a thorough understanding of business. Our team of experts include highly-qualified contact centre specialists, data scientists, business analysts, and an in-house IT company.
We have taken extreme measures to ensure full business continuity capability for your peace of mind.
Let us help you engage
with your customers
with your customers
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